Privacy Policy
PRIVACY POLICY
This website is owned by Spiceway Wholesale Limited (“Spiceway Wholesale”).
Spiceway Wholesale is committed to ensuring your privacy is protected. This Privacy
Policy describes our practices in relation to personal information about individuals
(“information”) collected whether offline or online including through our website
http://www.spicewaywholesale.com/ (“Website”) in addition to software applications,
branded pages on third party platforms or electronic messaging.
If you have any questions or concerns about our use of your personal information,
then please contact us using the contact details provided at the bottom of this
Privacy Policy.
WHO WE ARE, WHAT WE DO AND HOW TO CONTACT US?
We are a food manufacturer, with interests in catering, online food shopping and
restaurant services headquartered in the United Kingdom.
Spiceway Wholesale is the data controller responsible for your information and is the
registered data controller with the Information Commissioner’s Office (ICO) in
England. We are an English company with company number 10558045 and our
registered office address is:
Unit 4, College Fields Business Centre, Prince Georges Road
Merton
United Kingdom
SW19 2PX
WHAT PERSONAL INFORMATION DO WE COLLECT AND WHY?
The personal information that we may collect about you broadly falls into the
following categories:
• Information that you provide voluntarily
Certain parts of our Website may ask you to provide personal information voluntarily:
for example, we may ask you to provide your contact details in order to register an
account with us, to subscribe to our newsletters and marketing communications from
us, to submit enquiries to us and/or to comment on or evaluate our products or
Website.
The personal information that you are asked to provide, is so that we can support
you in providing the necessary services requested.
Our legal reasons for processing your personal information can be found under
“Legal basis for processing personal information” heading below.
• Information that we collect automatically
When you visit our Website, we may collect certain information automatically from
your device. In some countries, including countries in the European Economic Area
(EEA), this information may be considered personal information under applicable
data protection laws.
Specifically, the information we collect automatically may include information like
your IP address, device type, unique device identification numbers, browser-type,
broad geographic location (e.g. country or city-level location) and other technical
information. We may also collect information about how your device has interacted
with our Website, including the pages accessed and links clicked.
Collecting this information enables us to better understand the visitors who come to
our Website, where they come from, and what content on our Website are of interest
to them. We use this information for our internal analytics purposes and to improve
the quality and relevance of our Website to our visitors.
Some of this information may be collected using cookies and similar tracking
technology, as explained further under the heading “Cookies and similar tracking
technology” below.
• Information that we obtain from third party sources
From time to time, we may receive personal information about you from third party
sources (including companies which provide marketing services to us), but only
where we have checked that these third parties either have your consent or are
otherwise legally permitted or required to disclose your personal information to us.
The types of information we may collect from third parties may include your name,
address, e-mail address and telephone number and we use the information we
receive from these third parties to contact you if we have your consent to do so.
WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?
We will not sell or share your personal information with any 3rd party organisation for
market research or marketing purposes without specific consent from you.
We use data processors who are third parties who provide elements of services for
us, which includes other businesses in the Spiceway Wholesale group of
businesses. We have contracts in place with our data processors. This means that
they cannot do anything with your personal information unless we have instructed
them to do it. They will not share your personal information with any organisation
apart from us. They will hold it securely and retain it for the period we instruct.
We may share data (including personal information) if we have a legal obligation to
do so, or if we have to enforce or apply our terms of use and other agreements. This
may include submitting information for legal reasons.
Examples of third parties we may share your personal information with:
• Google Analytics for monitoring and analysing website performance
• Law enforcement or government authorities, or if we believe it is necessary for
legal or public safety reasons; and/or
• the new owner of either a Spiceway Wholesale Limited company, or a Spiceway
Wholesale Limited company's assets, in the event of a sale.
LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION
We may rely on one or more of the following legal grounds to process your personal
information:
• Contract: Which relates to the processing necessary in the performance of a
contract or to take steps at your request, before entering a contract. We will
use if you become a customer and register to purchase goods from this
Website or any of our other services.
• Consent: Which relies on your freely given consent at the time you provide
your personal information to us. We will always make it clear what your
personal information will be used for and provide a link or reference to our
privacy policy and the ability to opt out or unsubscribe of communications or
withdraw consent. For example, we will use this when we ask your consent
when your sign-up to receive our newsletters.
• Legal Obligation: Which relates to processing necessary for compliance with
a legal obligation to which we must comply with. For example, sharing with
solicitor or police acting on our behalf due to a breach of contract.
• Legitimate Interests: Which relates to our legitimate interests communicating
with our customers, and prospects to introduce them to products, services, or
market similar products or services that would be of interest and benefit to
them.
If you have questions about or need further information concerning the legal basis on
which we collect and use your personal information, please contact us using the
contact details provided under the “How to contact us” heading below.
You don't have to give us your information. But if you don't, we won't be able to
communicate with you. Sometimes that means that we won't be able to respond to a
question. It might also affect our ability to look into and report back to you on an
issue you've raised.
DATA RETENTION
We retain personal information we collect from you where we have an ongoing
legitimate business need to do so (for example, to provide you with information or a
service you have requested or to comply with applicable legal, tax or accounting
requirements).
When we have no ongoing legitimate business need to process your personal
information, we will either delete or anonymise it. If this is not possible (for example,
because your personal information has been stored in backup archives), then we will
securely store your personal information and isolate it from any further processing
until deletion is possible.
INTERNATIONAL DATA TRANSFERS
We store personal information in digital format on secure cloud servers and systems
hosted in the European Union (EU) and in the United States (US). Where information
is stored on servers located in the US, we rely on the Privacy Shield Framework to
transfer this information. Access to personal information is highly restricted internally
for approved business purposes only.
We require group companies and third parties which receive your information to
provide adequate safeguards. By providing us with your information, you agree to us
(or third parties acting on our behalf) transferring your information outside the EEA.
HOW DO WE KEEP YOUR PERSONAL INFORMATION SECURE?
We use appropriate technical and organisational measures to protect the personal
information that we collect and process about you. The measures we use are
designed to provide a level of security appropriate to the risk of processing your
personal information.
We have implemented information security policies, rules and technical measures to
protect the personal information that we have under our control from:
• unauthorised access;
• improper use or disclosure;
• unauthorised modification; and
• unlawful destruction or accidental loss.
All our employees and data processors (i.e. those who process your personal
information on our behalf, for the purposes listed above), who have access to, and
are associated with the processing of personal information, are obliged to respect
the confidentiality of the personal information of all users of the Website.
We keep your information only for as long as necessary to fulfil the purpose it was
collected for. In considering how long to keep it, we will take into account its
relevance to our business and our legal and regulatory obligations.
YOUR DATA PROTECTION RIGHTS
You can exercise your data protection rights and utilise our Data Subject Access
Request (DSAR) procedure.
You have the following data protection rights:
• If you wish to access, correct, update or request deletion of your personal
information, you can do so at any time by contacting us using the contact details
provided under the “How to contact us” heading below.
• In addition, you can object to processing of your personal information, ask us
to restrict processing of your personal information or request portability of your
personal information. Again, you can exercise these rights by contacting us using
the contact details provided under the “How to contact us” heading below.
• You have the right to opt-out of marketing communications we send you at any
time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in
the marketing e-mails we send you. To opt-out of other forms of marketing (such as
postal marketing or telemarketing), then please contact us using the contact details
provided under the “How to contact us” heading below.
• Similarly, if we have collected and processed your personal information with your
consent, then you can withdraw your consent at any time. Withdrawing your
consent will not affect the lawfulness of any processing we conducted prior to your
withdrawal, nor will it affect processing of your personal information conducted in
reliance on lawful processing grounds other than consent.
We respond to all requests we receive from individuals wishing to exercise their data
protection rights in accordance with the Data Protection Act 2018 and the General
Data Protection Regulation (GDPR).
In the event you wish to complain about how we have handled your personal
information, please contact the Customer Services Manager at
Our Customer Service Manager will then investigate your complaint and work with
you to resolve the matter.
If you still feel that your personal information has not been handled appropriately
according to the law, you can contact the Information Commissioner’s Office in the
UK here: https://ico.org.uk/concerns/ and file a complaint with them.
CHILDREN’S PRIVACY
Our Website does not address and is not directed towards anyone under the age of
13. We do not knowingly collect personal information from anyone under the age of
13.
If you are a parent or guardian and you are aware that your Children has provided us
with personal information, please contact us.
If we become aware that we have collected personal information from children
without verification of parental consent, we take steps to remove that personal
information from our systems.
CHANGES OF BUSINESS OWNERSHIP
Spiceway Wholesale may sometimes expand or reduce its business, this may
involve the sale of certain divisions or the transfer of control of certain divisions to
other parties.
Personal information provided by prospects, customers, and employees will be
transferred along with that division and the new owner or newly controlling party (if
necessary to that division) will, under the terms of this Policy, be permitted to use the
personal information for the purposes for which it was supplied by you.
In the event that any personal information submitted by prospects or customers will
be transferred in such a manner, you will not be contacted about this in advance or
then after by ourselves.
COOKIES AND SIMILAR TRACKING TECHNOLOGY
For information about how we use cookies on this website and our purposes for
using them, please review our Cookie Policy:
https://www.spicewaywholesale.com/cookie
OTHER WEBSITES
Our Website may contain links to other websites. This privacy policy does not cover
the links within this site linking to other websites. We encourage you to read the
privacy statements on the other websites you visit.
Please remember that when you use a link to go from this Website to another
website or you request a service from a third party, this Privacy Policy no longer
applies.
Your browsing and interaction on any other website, or your dealings with any other
third-party service provider, is subject to that website's or third-party service
provider's own rules and policies.
We do not monitor, control, or endorse the privacy practices of any third parties and
we encourage you to become familiar with the privacy practices of every website you
visit or third party service provider that you deal with and to contact them if you have
any questions about their respective privacy policies and practices.
This Privacy Policy applies solely to personal information collected by us and does
not apply to these third-party Website and third-party service providers.
UPDATES TO THIS PRIVACY POLICY
We keep our Privacy Policy under regular review, and we will place any updates on
this web page. This privacy notice was last updated on 17th of November 2022
HOW TO CONTACT US
If you have any questions or concerns about our use of your personal information,
please contact us using the address above or by contacting our Data Protection
Officer info@spicewaywholesale.com or the following telephone number: +44 (0)
208 685 1122.